Refund policy

Last updated: October 17, 2026

We want you to feel confident about your purchase from the Store. Please review this policy before requesting a return, exchange, cancellation, or refund.

30-day return request period

You may request a return within 30 days after your order has been delivered. To be eligible, an item must be unused, unworn, unwashed, in its original condition, and returned with its original packaging, tags, parts, and accessories. Proof of purchase is required.

Starting a return

Submit your request through the Contact Us page before sending anything back. Include your order number, the item you want to return, and the reason for the request. If the return is accepted, we will provide return instructions and the applicable return destination. Items sent without prior approval may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us through the Contact Us page as soon as possible and include clear photos of the item and packaging. We will review the issue and provide the appropriate next step.

Items that cannot be returned

Items that have been used, washed, altered, damaged after delivery, or returned without required parts or packaging may not qualify. Items identified as final sale at the time of purchase and gift cards, if offered, are not returnable except where required by law. Please use the Contact Us page if you are unsure whether an item is eligible.

Exchanges

Exchange availability depends on current inventory. The fastest way to obtain a different item is usually to complete an approved return and place a new order after the return is accepted.

Cancellations and order changes

Contact us through the Contact Us page as soon as possible if you need to change or cancel an order. We cannot guarantee changes after processing or fulfillment has begun.

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method. Your bank or payment provider may require additional time to post the credit. Any return-shipping cost, original-shipping treatment, or other instruction applicable to your request will be confirmed before you send the item.

Questions

For return or refund questions, please use the Contact Us page.